For the last few weeks, booking an appointment with Sophie doesn't mean anything as she didn't show up again. Was looking forward to it...what a letdown. Why can't she decide at least a day ahead that she won't be going in? It's like she'll only go in when she feels like it. It's a long drive to go there and find out she's not there. Next time (if there is a next time), I will call to see if she's in before heading out there...meaning an appointment time at least an hour into her shift.