Getting lapsed clients to come back?

hj01

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Maybe it's just the summer, or maybe it's because I've only been in practice for 14 months, but it seems I have a handful of clients that haven't come in for their regular sessions in ages. I'm not talking about the "tried it once" clients that you never see again, no matter the advertising. I am talking the regulars who came bi-monthly or even weekly for months, and then maybe life happened and they got busy and forgot to reschedule. Do you call these clients? Do you send them a postcard or letter or email? I don't want to beg them to come back, they'd always be looking for favors and discounts if I did that. But my business would be a little more...um...thriving, if they were still around. All tips are appreciated!
 
I would send out a post card letting them know that you have been thinking about them and hope they are having a great summer. ย If you don't want to give them a discount, I would just write that you hope to hear from them soon as your closing. ย The nice thing about post cards is it shows you took the time to be concerned but it's small enough that you only have to write a couple of lines and that's it! ย They'll appreciate the gesture and it will put you in their thoughts and many times makes them pick up the phone to schedule an appointment. ย 
 
I agree. ย Either a post card or a call just to show you have noticed they are not coming in and were wondering how things were going. Plenty of times I have done this and the client had just gotten busy with life. ย If they are stressed and overwhelmed, just remind them that is one of the main reasons that they shouldn't be missing their treatments. ย Most likely they will agree and rebook.You tend to get the responsibility of getting them back on track.Plus it shows you care.
 
Getting lapsed clients to come back?

I contact any clients I haven't seen in 4 months and let them know if I'm offering anything special for the month. I don't discount my price but I offer value added extras such as a lime/peppermint foot scrub or dry brush to care for the back during summer,etc. People do let life get in the way and you must always be there to say, " Hey, remember to take good care of yourself!" :)
 
Getting lapsed clients to come back?

Yeah, what is it they say, it's 6 times more expensive to attract a new customer than to keep the one you already have?

They've already "tasted" your treatments and know how effective they can be.

Information for People has some postcard designs that would probably be very appropriate for Reflexology.

http://www.informationforpeople.com/postcard.html

Most of the time people just get busy and forget to take care of themselves. Especially in the summer when children are out of school and things tend to be a bit more hectic.

I'd probably go with lovely_day's suggestion of letting them know about a "special" value added service that they'd get if they booked their massage this month. It doesn't have to be expensive... just something a little bit different from what you normally do.

Or the other thing you could do is get involved with a cause... and arrange for a perceneforum.xxxe of each reflexology appointment this month will be donated to a charity or program that you support.

And please, keep us informed as to what you find works best!
-M
 
Wow, I thought I was the only one with this problem! ย I tend to question my abilities, or to second-guess why I did something to offend someone when this happens. ย Therefore, I don't contact them, ย as they may have found another therapist that meets their needs better or who has better skills than I do. ย I have no self-confidence as you can see!
 
Ah Bliss MN we All go through that don't we? LOLI know I did anyway. But when I do see the client again and we start talking about how it's been so long since their last appointment... it usually was just that they got busy. Or they had financial difficulties or something of that nature. *shrug*Still it doesn't hurt to "touch base" with them a few times a year to let them know what is going on with you. Does it?Have you attended a new CE course? It might be a great opportunity to send out postcards announcing that you have added that service, etc. ย ;)
 
Getting lapsed clients to come back?

Wow, I thought I was the only one with this problem! ย I tend to question my abilities, or to second-guess why I did something to offend someone when this happens. ย Therefore, I don't contact them, ย as they may have found another therapist that meets their needs better or who has better skills than I do. ย I have no self-confidence as you can see!

Here is a link about client surveys:
http://www.massageplanet.com/forum/viewtopic.php?t=609&highlight=client+survey

This could be an idea for anyone if you are curious about why clients haven't come in for a while.

I recently mailed a survey and some of the clients that hadn't been in wrote a little note as to why. "was coming to get massage while kids were in school, now they are out of school...would love to come in soon if I could find the time"
It was also nice to know that everything I am doing is working and that the clients think so.
 
Thank all of you for the helpful and encouraging replies! ย It's good to hear from those who have "been there". ย I will break out of my comfort zone and go forth!!! ย  Denise
 
I agree. ย The research I have done in my own business and working with other therapists shows that the majority of clients who don't come back pretty much forget to take care of themselves. ย It very rarely has anything to do with you. I think this is a great problem that you can help them solve. ย In fact, it is much easier to get a high perceneforum.xxxe of your old clients to start coming back than it is to get new clients.My July New Tips Newsletter was called Contact Energy. ย And it talked all about this issue, and how to prevent it.One practical tip I suggested was to go through your lists, find clients who have not been back for at least two months, and send them a post card. ย Just mention that you noticed they have not been in for awhile, and that you want to make sure everything is ok. ย Then you can suggest they schedule soon, and even provide what ever special, coupon, or added incentive you like. You could have a funny headline on top like:Can you move? I sure couldnรขโ‚ฌโ„ขt if I went over two months without my massage.If you keep up a regular system of dong this (before it gets bad), you will lower your attrition rate, which is the reduction of existing clients. ย This is a great thing to do for you and your clients. ย Plus it is very profitable marketing compared to trying to get new clients, just like maestra said. ย  And when they come back, they will be more loyal. ย They will appreciate that you took the effort to put out some good contact energy. ย It shows how much you care.Back issues of the newsletter are available to all current subscribers if you want to read the entire piece. ย The newsletter is free.Galen
 
Getting lapsed clients to come back?

I like the idea of quick postcards/notecards sent out to existing customers. ย It is so much easier to bring people back in then it is to attract new clients.

For anyone interested: ย Currently vistaprint has an offer for 10 free folded notecards (you pay s/h) as well as offering 33% off their postcards -- 250 $33.49 -- not a bad deal. ย Goto: ย www.julyoffer.vistaprint.com, the offer expires Aug 15, 2005.
 
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  41. Pink Flower Spa:
  42. Moneylee:
    All season wellness center :Young girl big boobs beautiful face deep massage Midi ,New Young girl big boobs beautiful face deep massage Baby ,Young girl big breasted beautiful buttocks charming temperament big boobs Yoyo ,Young girl Big breasted saucy naughty Ella ,Enchanting sexy petite deep massage Sherry , address: #5-30 Rambler dr Brampton ,Ontario L6W 1E2โ˜Ž๏ธ4376655510 ๐Ÿฆต๐Ÿฆต๐Ÿ‘„๐Ÿ‘„๐Ÿˆต๏ธ๐Ÿˆต๏ธ๐Ÿ‘…๐Ÿ‘…
  43. Moneylee:
    Full season wellness center: New Young girl Big-breasted big Big boobs big butts May, Young girl big breasted beautiful buttocks charming temperament big boobs Vita ,Young girl big boobs beautiful face deep massage Bobo, Young beautiful face sexy body and good deep massage maggie,Enchanting sexy petite deep massage Mary. 2560 Shepard ave Mississauga unit 1 .โ˜Ž๏ธ4379857899 ๐Ÿฆต๐Ÿฆต๐Ÿ‘…๐Ÿ‘…๐Ÿ‘„๐Ÿ‘„๐Ÿˆต๏ธ๐Ÿˆต๏ธ
  44. HollywoodSpa:
    Monday at ๐ŸŽญ๐—›๐—ข๐—Ÿ๐—Ÿ๐—ฌ๐—ช๐—ข๐—ข๐—— ๐—ฆ๐—ฃ๐—”๐ŸŽญ, 4578 Yonge St, Unit 100, North York, ON: MIMI & TRACY. โ˜Ž๐Ÿฐ๐Ÿญ๐Ÿฒ-๐Ÿฎ๐Ÿฎ๐Ÿฎ-๐Ÿฑ๐Ÿฑ๐Ÿฑ๐Ÿฐโ˜Ž MIMI is a slim Chinese spinner hottie with a great ass, great body slide & liberal services. TRACY is a slim, taller & pretty lady, very friendly with an extensive menu. When you visit ๐ŸŽญHollywood Spa๐ŸŽญ, you will be treated with tender care
  45. ForeverWarden:
    Monday at ๐Ÿซฆโค๏ธ๐Ÿ”ดโ™พ๏ธ๐“•๐“ž๐“ก๐“”๐“ฅ๐“”๐“ก ๐“ข๐“Ÿ๐“โ™พ๏ธ๐ŸŸฅ๐Ÿ”ดโค๏ธ๐Ÿซฆ 2190 Warden Ave, Unit 201, Scarborough ๐Ÿฐ๐Ÿญ๐Ÿฒ-๐Ÿด๐Ÿฌ๐Ÿฌ-๐Ÿณ๐Ÿด๐Ÿด๐Ÿณ: Bella, Cindy & New Girl Mimi. Bella is around 5โ€™3โ€ with a thin to medium build, C Cups, and a pleasing personality. She can offer dfk, bbbj and cfs as well as a good massage experience. Cindy is a slim beauty, 5โ€™4โ€, natural C Cups. Her massage is nice, her services will drive you wild & her finish is a dream
  46. HolidaySpa:
    Monday at ๐ŸŒด๐Ÿ˜Ž๐ŸŒ…๐“—๐“ธ๐“ต๐“ฒ๐“ญ๐“ช๐”‚ ๐“ข๐“น๐“ช๐ŸŒ…๐Ÿ˜Ž๐ŸŒด3517 Kennedy Rd, Unit 4, Scarborough โ˜Ž๏ธ๐Ÿฐ๐Ÿฏ๐Ÿณ-๐Ÿฎ๐Ÿฐ๐Ÿณ-๐Ÿญ๐Ÿญ๐Ÿต๐Ÿตโ˜Ž๏ธ: AMY & CINDY. AMY is an attractive young lady with larger breasts and a nice bottom. She has outstanding oral skills, and is very popular. Donโ€™t miss out on her special skills! CINDY is a slim & incredibly sexy lady with a smile that will melt your heart, & an ass that will fire up your spirit.
  47. SugarLoveSpa:
    Monday at โค๏ธ๐Ÿ’™ ๐Ÿ’œโŽ๐—ฆ๐—จ๐—š๐—”๐—ฅ ๐—Ÿ๐—ข๐—ฉ๐—˜ ๐—ฆ๐—ฃ๐—”โŽ ๐Ÿ’–๐Ÿ’—๐Ÿ’˜: ANA, KELLY & MIA. 1270 Finch Ave W (at Keele St), Unit 18. North York, ON โ˜Ž ๐Ÿฐ๐Ÿฏ๐Ÿณ-๐Ÿฏ๐Ÿฒ๐Ÿฑ-๐Ÿฎ๐Ÿฒ๐Ÿด๐Ÿด โ˜Ž ANA is a young, short and sweet lady, 5โ€™1 & 105 Lbs, very tight, with a small to medium booty. Ana is a versatile honey who provides great massage, & can accommodate your needs. KELLY is a young Singaporean lady, slim with C Cups & liberal skills. MIA
  48. Soul Relax Spa:
    โœจ Looking for a relaxing escape? โœ… Click Here Meet๐ŸŒธLily๐ŸŒธCarly๐ŸŒธVivianCall us today for the best treatment and service experience. Click on our Username and FOLLOW US for updates ! Call now โ˜Ž 289 - 298 - 5662โ˜Ž๏ธ Your ultimate relaxation awaits! โœจ
  49. bnwellness_wilson:
    We have 4 young girls are working today.Young pretty Lily 25โ€™s with curve body and young sweet Michelle 25โ€™s with curve body open mind and cute GFE Ella and young student Taiwanese Victoria 25โ€™s slime open mind are providing deep tissue and sensual massage,pls call 416-3985777 book appointment and walk in always welcome, back entrance and parking available. 350 Wilson Ave North York
  50. Red Rose Spa:
    ๐ŸŒธ We have 13 hot brown girls today ๐ŸŒธMONICA, PAOLA, SASHA, ASHA, MONIKA, AMANDA, PREETI, ANGELINA, SONIA, NISHA, ANGEL ๐ŸŒธ 2588 Birchmount ๐ŸŒธ 2 Invergordon ๐ŸŒธ 647-702-8800 ๐ŸŒธ Please visit for a great erotic massage
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