help please women died

[broorgefupe]

Our beauty room was let to a reflexologist at the weekend and a client came for some treatment the girl asked medical questions and found the women had heart condition so did not progress with treatment, but gave her a massage to her legs and feet instead using just oil, when she looked up the women was foaming at the mouth and eyes rolling a ambulance was called and while waiting we did mouth to mouth and cpr and got her heart going again. Ambulance came and took her but she died on route and no one will tell us why, this all happened yesterday my question is would just a leg massage have caused this. very worried please can any one help me.

 

[Newell]

Hi Tabbycat


Without knowing any specific details of clients condition and oils used etc, no one can give you an answer to your question.

I can understand why you are concerned and I wish I could help you more.

If the reflexologist was professional all relevant patient details would have been recorded, for example medical details, names and blends of oils used etc and also most importantly why he/she decided to carry out any treatment in the first place.

 

[Tifany Ostberg]

It is difficult without knowing the womans history, to make a judgement on this - she may have had an underlying serious problem that even she was unaware of - it could have been an embolism - the list is endless, and even the most qualified medics with everything to hand would have been powerless to help. I don't think if there had been a DVT evident that the woman would have agreed to treatment - it would have been too painful. I agree with Healistic's comment about information recorded by the therapist - if the woman had a known heart complaint why did she decide to treat even with a basic massage? I would have declined to treat without permission from the physician. Tough call, and tough on you having to cope. Hopefully someone will come back to you with more details about her condition.

 

[tinhfoil]

The only details we have is a heart condition which she was having medication for according to the reflexologist she could not remember the name
of the medication or give any details to the reflexologist thats why she did not do the reflexology and as the women had waited and come to the salon on such a hot day she decided to do the light massage with plain oil she had only began the treatment and had been talking to the client for 5 mins when she noticed she had stopped talking and was foaming at the mouth, eyes rolling then stopped breathing. its all really awful the whole salon was very upset i just feel really sorry for the reflexolgist as she did everything she could to save her but she feels really guity that she may have caused this to happen. i do not think so as i also feel she had previous conditions and this could have happened anywhere.

 

[123456789]

I wouldnt think it has anything to do with the reflexology. It could have happened anywhere. She may have had pains prior to the visit and not said anything.

 

[goodluckwithhat]

Hi tabbycat.

I do feel really feel sorry for her, yourself and your staff. I am sure no one would suggest otherwise. I am sure that as a professional she did make every attempt to give first aid to her client and when she gave the massage she was genuinely
trying to help the woman. This is the key for her. I have a gut feeling based on many years experience both good and bad, that she did not cause this to happen, as caring soul says “It could have happened anywhere”. It may have been due to the hot day.

But without knowing the condition or the medication we cannot really make any comment on an individual case, nor should we, unless we are a medical profesional.

The worst part is she may never forget this for as long as she lives and her confidence may well be shattered. Perhaps after a while you and your staff could offer to have a reflexology treatment off her, to try to bring back her confidence.

It is easy for anyone in retrospect to pass a comment, but without seeming to be insensitive, the key point for me is that IMO no treatment should have been carried out at all. It may be possible for people who read this thread to learn from what happened.

It will possibly be advantageous for you to suggest that she notifies her insurance company and likewise you should contact your own.

I can understand how you must feel too, if as I suspect this is your own clinic then you must be going through hell and you must be asking yourself many questions. Please for your own peace of mind make sure that all her client records are up to date i.e. oil used and why, also that the accident details are comprehensive, if not and it comes to claim and the records and details are not up do date then the insurers may well refuse to be involved.

It will seem a long time but you should have a reply from the NHS as to whether she died of natural causes. In all honesty that is all anyone of us can do, just wait and send out our thoughts to you all.

 

[dtwngwwp]

Hi Tabbycat.

As the others have said, this is so distressing and will knock confidence, but it happens and can happen anywhere, anytime.

My daughter used to work in a hairdressers on Saturday's and one morning she was washing a client's hair when the lady literally died there and then.
My poor daughter was left holding the head of a dead woman. She was very, very upset obviously as was the staff.
The lady had had a stroke.

Death is part of life, and none of us would do anything, or treat anybody if we all worried continuely about this.

This lady Tabbycat, although she died, was at least not on her own and was having a very relaxing pampering treatment when it happened.
It was simply her time to go.

Love and blessings to you.

 

[DofssmupFoogs]

Hello Tabbycat,

I am sorry about what happened. Maybe she was having a heart attack? I have never heard of someone dying from having a leg massage.

 

[hannababi]

It is my feeling (although I am not legally qualified) that, as the woman was suffering from a pre-existing heart condition, and gave consent to treatment, that the therapist and/or salon won't be held responsible. Again, it is only my gut feeling, but I honestly think that things will work out for the best.

My best wishes go out to both you and the therapist, as this is a major shock for both of you.

Melissa

 

[Courtney M. P.]

a beautiful point - of course there are the practical viewpoints and consideration we have seen so far, but from another perspective, perhaps this lady chose to go this way, whether she had heart condition or not. I think that was a great thread Sarah....

My grandmother died while i held her hand - both my mother and aunt were at the hospital too, but for some reason, for the only time in almost two days during the final vigil, both of them were out of the room. It was one of the most powerful of events for me, and I felt like it was a gift to be chosen to be the one there to hold her as she passed.

I understand it must have been, and still is, terrible for everyone involved, and im sure the practical issues arent over yet, but viewpoints like Sarah's certainly put a glimmer of meaning behind it.

Darren

 

[buddy2]

Thank u everyone for your kind words and comments. We all had to go to work today and found it comforting to be together as we went through this together. i have spoken to all staff and told them how proud i am at the way they worked as a team and every effort was made for the poor lady. All our records and insurances are fine and we filled in the accident book so should there be an investigation we can give all info.

 

[Bittersweet]

Hi everyone, we have heard today that the lady died from natural causes her heart just stopped, she had been having heart problems for about 7 years and was overweight, it came as no surprise to her doctor that this happened. The massage just relaxed her and she fell asleep which is a nice way to go. thank you all once again for your support.