One time at Alphacare I waited almost half an hour - I couldn't believe it! And to top it off, there were no towels in the room - I was freezing! When the MPA arrived she apologised profusely & gave me some extra time on the session.
Another time at HFH I booked a 45 minute appointment for 2:00, was escorted to the room at 2:15, the attendant came back at 2:30, at 2:45 a card is shoved under the door and then at 3:00 someone knocks on the door. I ended up paying for a 45 minute session but had maybe 20-25 minutes with the attendant (I had to shower at the end). Plus I had to fork out $120 beans for the BS! Needless to say I was not too impressed with that session.
And one other time at the old PA in Oshawa, I waited about 15 minutes to see Cinder - To her credit she turned a 30 minute appointment into almost an hour.
I have had sessions where the MPA said that she is going to go for a smoke (before I have my shower) - That's fine by me, I'll have an extra long hot shower. Besides, sometimes the MPA's are booked back-to-back-to-back and I can understand that they need a break every once in a while (plus I would rather have someone come in feeling relaxed rather than rushed).