Send Resume or Walk-In
We hired our first MT in May. To get the word out, I put an ad on Craigslist and several other sources. Craigslist yielded the best results, btw
Disclaimers:
- *When I use "you" throughout this post, it's not directed at anyone here; of course, I know that most MassagePlanetL members are waaaay more professional than some of the people we came in contact with! So please no one take this post personally - it's not meant to offend
*What follows is solely our experience and opinions and doesn't necessarily reflect the opinions of anyone else. lol
We learned a few things ourselves...
First, do make sure that the position you're looking for is indeed being offered. Lol I had some young guy come in wanting to do anything including front desk work, and we have absolutely no plans to hire a W-2 employee, nor do we need a front desk person. Resume --> trash.
Next, do make sure you're qualified for the position being offered. We received responses from people all over the country (and indeed the world) from people who wanted a massage therapy job in our office who weren't even licensed in our state.
Also, make sure to read the job ad, if there is one. Our job ad specifically stated we were looking for an MT with at least a few established clients, and we got emails from people who hadn't even graduated school yet.
I can't speak for anyone else, but I find dropping by or calling fairly imposing. We are indeed busy, so it's tough to meet with someone in person unless we've scheduled for it, and since many DCs don't have front desk people (at least, not full-time, and some not at all), calling isn't always such a good idea, either. I'd love to receive at least as many phone calls from prospective patients as we do from people who want something FROM us. We found we preferred emails.
Resumes are good. Don't lie, we'll catch it. For references, list people you've worked with, not family members. Proofread, proofread, proofread. Don't just list years of employment, include the month too. Avoid superlatives and vague phrases. If I'm looking for an LMT, I don't care that they can do computer work or medical insurance billing - I've already got that covered. If you think your customer service experience is relevant to the position, justify it.
Interview - this is by far the most interesting part (aside from scanning resumes). I'm going to ask those annoying cliche questions - what are your strong points, what are your weaknesses. Why? Because I'm looking to see how you answer. I want to see if you'll respond with the "I'm too hard a worker" (yes, some people actually still say that), and I also had one flabbergasting experience of hearing, "I can't think of any weaknesses - I don't really have any." OMG! Let's just say that's her weakness. LOL I'm looking for honesty. I'm also trying to make sure that we're a fit - the last thing I want is for us to find out you're just not a fit for our office...3 months down the line. If I ask you the "hard" questions and I seem very direct about it, it's because I am. I'm trying to save us both the trouble that inevitably starts to mount if this job is not compatible for you or vice versa.
Also, please please don't ramble. The same one who had no weaknesses also wouldn't shut up. She kept repeating herself. And it was a lot of fluff that tried to pump her image up, not anything meaningful. Same one also wore strong perfume to the office. BAD. You don't want to give your interviewer a huge allergy attack! Doesn't exactly land you a job.
Understand, too, that every good employer is going to Google you. Facebook, Twitter, LinkedIn, Blogspot, public court records, etc, are all fair game. Be professional.
What it came down to for us, was personality. Our biggest "thing" was snagging an LMT who didn't carry any drama or emotional baggage. Someone who was down-to-earth and reliable. Someone who would be there when s/he said s/he would be. Someone who could take basic direction but then had enough self-initiative to be creative and do an excellent job independently without having to be told every move to make.
In turn for this, we pay VERY fairly and recommend massage to all patients who legitimately need it. More than half (probably 60-80%) of our patients also see our therapist. We pay more than any other DC in our area and we supply everything - she comes in, does the massages, and leaves. We seek her input about patients, massage supplies, office protocols, etc. We welcome ideas and suggestions. We love feedback. She is part of the family. It's just the three of us. It's give and take; we do favors for her and she does them for us. We joke around and laugh. We're very relaxed. We just wanted someone who knew how to handle that without taking it too far. And of course, the patients RAVE about her
Viva the awesome LMTs! They add an element to our practice--and our lives--that we just couldn't duplicate. Woot!