Why are most receptionists so rude?

[lynn]

I've been a Manager in the Hospitality business for over 7 years.
I understand the importance of customer service; being polite and
well spoken, even under the most stressful conditions.

However, many times I will call a MP, and ask to see who is working
(since the website does not show). The receptionist usually will
blurt out the names faster than any normal human being can
comprenhend . When I politely (I'm never rude to ppl) ask
to repeat the names, the receptionist always becomes stressed.
Some will repeat the names hurriedly again, some will just hang up!

I can understand if they're busy dealing with a paying client, but
they can easily ask to put me on hold, then come back when they
are free. ^__^

Sometimes it's not just the service you get from the MPAs that will
bring you back.


[/end rant]

 

[ransomedbyfire]

Remember,

Many MP's aren't professional run business. Therefore you can't expect the same level of customer service as a "regular" business. Furthermore, many ladies who answer the phone are MPAs and really can't be bothered to answer the same question 20 times a day. However there is no excuse for rudeness and some could learn a thing or two about manners.
(others make it up with service)

B.B.

 

[-- Question Girl --]

Yes, i also find mp receptionist rude. In fact, other than friends and oasis, most sp receptionists are rude/curt too.

Over the years, i've called places where more than one sp worked, just try asking for a description of those sp's who are not in that day. Holy PMS!!! Maybe it's a "girl" thing, jeolousy, etc. The most professional/helpful receptionist i can recall recently was a guy running a plcae with three girls, everytime I called, he was very helpful and professional--don't think they are in business though and i've lost the number.

 

[kshollywood]

I spent a few minutes waiting for an MPA to be available at BP once and in the short while I was there the recepionist had three guys call asking about extras (which she cant legally answer). that kind of idiocy has got to be wearing on her, so I can understand a short fuse.

 

[abhi n]

...there are many reasons why they are sometimes rude. I use a telephone call not only to get information but also as a sort of interview. My question is usually simple and if whoever is answering the question is rude, I see that as a reflection on the whole establishment and avoid the place (or the SP). My experience is not vast, but this method has worked for me (ie. HFH and Chang's: things I have posted here). The only time I ignored my method and decided to give the girl (an SP) the benefit of the doubt, I had a bad experience.

Sometimes I will call twice just to make sure it just wasn't one bad apple.

 

[Pompal 09.]

Perhaps we can rate the reception

TLC This name appears in the dictionary under the definition of being rude. COme to think of it, the word hostile appears. One thing.... at least they are consistently rude. RATE minus 5

IT and HFH and BP ..what can I say..they are professional.They also post thier schedules so that many calls are avoided. Rate 9.0

B & S They don't post their schedule (see under towels and shower heads) However the receptionist is pleasant and will repeat who is working. 9.0

Any other ratings?

 

[islandgurl]

I've never had a problem with a receptionist (on the phone or in person).

Actually, one time I booked an appointment at IT and talked to Alexis for what seemed like 5 minutes.

Mmmmm, Alexis......

I could easily spend a day watching a Simpsons Marathon with her!

 

[I bet i can do it]

My vote for worst receptionist goes to the scab that sits at the front desk of Blue Lagoon. Believe it or not, she's the owner too.

 

[spinner]

Usually, I found myself to have better luck to enquiry about who

 

[Selliah]

1. Piccadilly...total attitude when I call. Probably because the only one worth asking about is Rachel.

2. Pegasus....anytime I call, I always get "Who are you looking for?" Don't you hate it when they answer a question with a f*#kin' question!!!! Drives me nuts!!!

3. Toh Far studio....they just don't understand the concept of customer service. It's like I'm bothering them each time I call.

 

[fishy!]

I'm sorry if I sounded like I was catagorizing ALL receptionist as
being rude, that wasn't my intentions. I just wanted to point out
that MOST of them are!

I realize they can be busy dealing with clients currently there, but
that's why the "Hold" button was invented ^__^


They should remember that yes, the clients infront of you are important,
but after they're gone, your revenues will come from they guys on
the phone!


Here are some solutions to help reduce the number of phone calls.

On their website, they should update:
-Pictures and Profiles on a montly basis (measurements & styles do change!)
-Schedules!!! Put them up and keep them updated!
-Services and prices (except in-room MPA "tip" fee)
-New spa features
-information on parking, location (with detailed maps)


If MPs updated their websites, they would reduce the number of
calls greatly! I design webpages, I know they only take minutes
to update... but it would save them a heck of alot of stress.

 

[KEVO]

Sounds like the attendant at Blue Lagoon Spa!