No-Show

[Slayer]

Hi,

I imagine at least some of you charge your clients for not showing up to appointments. A few questions if I may please:

1. when you charge them a no-show fee - do you give a receipt for this charge? if yes, what do you actually write in the receipt?

2. does the no-show fee depend on the length of the appointment that the client failed to show up for?

Thanks!
Yan

 

[Lady Moe34]

No-Show

In the past, if I have given a receipt, I just wrote NS and in parenthesis the date of the missed appt. (01/20/2011) in the documentation line.

So it looked like this:

• 02/15/11 | NS (01/20/11) | $75 | Mary Smith

Of course, there are a few other lines on my receipts: for payment, adjustment, etc. - but you get the idea.



If I charge, I charge the fee of the missed appointment.
1 hour = $75.
1 & 1/2 hour = $115.


Welcome to the forums!

 

[Wallace]

No-Show

1. when you charge them a no-show fee - do you give a receipt for this charge? if yes, what do you actually write in the receipt?

If they ask for one, yes. Like Pueppi, I put today's date, the date of the missed appointment, "Missed Appointment" for the description and the amount paid.

2. does the no-show fee depend on the length of the appointment that the client failed to show up for?

I charge full price for missed appointments based on the service that was booked.

 

[Bethany]

No-Show

Hi Yan,

Great questions! I was an LMT in private practice and now I have a different type of appointment-based private practice (not related to massage therapy). Our clinic does have an LMT who is an ICm though.

I imagine at least some of you charge your clients for not showing up to appointments.

Yes, in my former massage therapy practice; my current practice, I don't charge for an isolated no-show here and there unless it becomes a pattern or the patient/client skipped out on a prime-time appointment slot in high demand (such as on a Friday, which is really popular and we have shorter hours).

1. when you charge them a no-show fee - do you give a receipt for this charge? if yes, what do you actually write in the receipt?

I haven't issued a receipt for no-shows yet. My massage therapy practice encountered its share of no-shows, and I had to institute a 24-hour cancellation policy (which, I later found out, is fairly standard MOD). No-shows continued to be a source of frustration, so I started collecting credit card info on the first appointment in order to secure it (and I kept it on file to secure subsequent appointments). I only had to charge a card once for a no-show in massage therapy practice. Never had to charge for a no-show yet in current practice. If it came to that, I'd call the patient/client to let them know they missed the appt and that I'd have to process the card for the amount (flat $30 if it's an appointment with me in question, but the full fee if it's the massage therapist's fee in question, so that we can in turn pay her). And I probably wouldn't issue a receipt. My credit card machine will spit out a receipt that I'll circle "manual" so that the lack of signature doesn't raise eyebrows, and I'd go ahead and print the customer copy and keep it should they ever stop by to ask for it.

2. does the no-show fee depend on the length of the appointment that the client failed to show up for?

If it's an appointment with me, no. Flat $30 (although I might raise it - depends). If it's with our massage therapist, yes - full price of the massage scheduled.

Hope this helps

 

[TomTom]

No-Show

Cross threads:

• Late for appointment/cancellation policy disclaimer...
• Friday booking, Sunday cancellation
• I need a cancellation policy for a group.
• Do You Charge a Cancellation Fee?
• Late/cancellation fees
• improper notice on cancellation...
• Bad weather: What are your no show/cancellation policies?
• Cancellation policy exceptions.
• Enforcing the cancellation policy
• Billing for No Call No Show Appointments
• No Show Policies
• strange no-show trends
• Difficult situation with a no show
• Dealing with a no-show come-back client
• Need to vent about freebie no-show
• The Client No Show Rant Thread!
• well, if i'd KNOWN you weren't going to show up...
• A letter with a check for a no-show
• No Show Outcalls

 

[Constellation]

No-Show

Cross threads:

• Late for appointment/cancellation policy disclaimer...
• Friday booking, Sunday cancellation
• I need a cancellation policy for a group.
• Do You Charge a Cancellation Fee?
• Late/cancellation fees
• improper notice on cancellation...
• Bad weather: What are your no show/cancellation policies?
• Cancellation policy exceptions.
• Enforcing the cancellation policy
• Billing for No Call No Show Appointments
• No Show Policies
• strange no-show trends
• Difficult situation with a no show
• Dealing with a no-show come-back client
• Need to vent about freebie no-show
• The Client No Show Rant Thread!
• well, if i'd KNOWN you weren't going to show up...
• A letter with a check for a no-show
• No Show Outcalls

Great, thanks!