Yes. It's just you. I met Renee a few times. She is quite personable.
It is only natural that when you are in management you will have less time for your customers. And the reason to undertake management/entrepreneurial position in the first place is likely driven by the desire to have more options on how you spend your time.
No needed to take it too personally.
Even regular MPAs have all the right to turn down disgusting customers, like that bicycle perv...